1.  [직무명 / 근무지]

Technical & Quality Manager / 서울 서대문구 본사 근무

 

2.  [직무내용]

1) Secure the sustainable business

Keenly monitor the trend and plan of all relevant regulation change from the government authorities not only importation related also our sales related as well

Pre-engage the relevant authorities including customs broker to pick up any move of regulation change

Pick up any (potential) compliance related matters upfront

Come up with solution or mitigation plan

 

2) Drive cross functional alignment

Implement corporate SHE & TQM vision and strategy to support commercial objectives in the market

Contribute towards and support the roll out of corporate initiatives/ projects

Drive strategic initiatives leading to continuous improvement in SHE performance in line with the Nestlé Continuous Excellence mindset

Provide input to define the local business strategy, for strategic decisions, company priority setting and overall efficiency of the operations

 

3) Develop People and Organization

Establish the appropriate organization in line with the operational plan (OP)

Recruit, develop, motivate and manage a team to deliver superior performance and results

Manage and comply with the HR and Line Manager’s Planning Cycle

Manage the development and evolution of the technical function in the Market

4) Nespresso Quality Management System

Ensure that the NMS(Nespresso Management System) is consistently aligned with HQ and communicated in the market / hub taking into account local adaptations

Lead the Management Review of Quality (MRQ)

Ensure that the system is regularly up-dated and reviewed in order to ensure continuous improvement

 

5) Operations Assistance

Provide necessary services to ensure Quality/ SHE / Technical in all departments

Define the local After Sales service strategy

 

6) Customer Satisfaction

Lead the cross functional continuous improvement actions and be the owner of the customer feedback processes to drive reduction of complaints

Contribute to overall customer satisfaction in the market by leading complaint reduction actions

Specifically enhance environmental and after sales programs

Evaluate systematically the external Customer/Consumer Quality expectations

 

7) Safety, Health and Environment (SHE)

Drive the high recycling rate in the market including: Boutiques, Boutique-Bar, Point of Sales, Events, Service Partners, Warehouses and Offices

Implement a solution for collection & recycling of capsules fully aligned with corporate sustainability strategy

Secure the safe working environment thru qualitative risk assessment with the implementation of mitigation action in time

 

8) Risk assessment, root cause analysis and action planning

Monitor performance in the Nespresso market for opportunities to improve in the quest for zero defect

Support the implementation in departments of Business Continuity Plans for their major activities

 

9) Crisis & Incidents Management

Implement the Nespresso crisis management system and verify its efficiency

Lead/ coach the crisis committee for all other incidents / crises according to NMS

Lead the follow-up of crises in relation with quality / SHE / technical issues

 

10) Compliance

Ensure compliance of machines, coffee and accessories sold within the Nespresso market

Ensure adherence to company principles, policies and requirements and local laws / regulations including SHE

Ensure that the Technical specifications, knowledge about machines, after sales services and guidelines are applied throughout the whole chain, including external after sales partners

Inform HQ about all local regulatory changes

Conduct Audit in Supply Chain, support to keep quality related processes and assure that food safety is kept

 

11) Budget Management

Continuously monitor budget spend of the TQM department as per Operational Plan (OP), respecting corporate audit guidelines

Review the current spend and initiative new trial of reducing our spend with new proposal

 

3.  [자격요건]

1) Academic Experience

University graduate or equivalent (preferred Technical, Food Technology, Science or Engineering)

 

2) Business Experience

Closely worked with cross-functional teams

Food safety related Regulatory Affairs & Understanding about homologation

Machine / Quality Management / SHE

After sales service

Proven track record in delivering results by working with cross-functional teams

Demonstrated capability to lead projects and change management

Demonstrated management capability including ability to lead, coach, engage and influence

Demonstrated communication skills thru Management exposure across several functions

 

4.  [제출서류 및 제출처]

Ÿ , 영문 이력서 및 국, 영문 자기소개서 자유양식

Ÿ 제출시 제목: Technical & Quality Manager (성명)

Ÿ 제출시 PDF 또는 MS Word파일로 전환하여 송부 해주시기 바랍니다.

Ÿ 서류 기재 사항이 허위임이 판명되면 합격 취소 또는 채용 취소 될 수 있습니다.

제출처: Recruiting.Korea@nespresso.com (입사서류는 이메일로만 접수합니다.)

 

5.  [기타]

Ÿ 결과는 서류전형 합격자에 한하여 개별 통보 예정입니다.

Ÿ 지원 직무, 긴급 연락처(휴대폰 번호) 이메일 주소를 이력서 상단에 꼭 기재하시기 바랍니다.