1.  [직무명 / 근무지]
B2B Key Account Manager HORECA (B2B팀 소속 정규직) / 서울 서대문구 본사 근무
 
2.  [직무내용]
1) Sustainable Acquisition
With B2B key stakeholders, participate to the market sizing analysis and define the Key Account opportunities
Build complete Customer Plan to ensure sustainable Key Accounts acquisition
Follow Global Strategic Accounts defined by HQ and assigned to the portfolio including regular contact with Global Strategic Account Manager in HQ
Use of CRM system to target, acquire and develop new Accounts
Execute plans for assigned potential Accounts that are aligned with business objectives and customer strategies
Negotiate commercial agreement with new Accounts
 
2) Customer Lifecycle Management
Following the B2B strategic segments approaches, build complete Customer Plan to drive the overall business and achieve profitable sales objectives
Develop Key Accounts together with the Sales Manager
Ensure to maintain and growth the TOP 20 customers
Build long term partnership with new and existing customers to capture new business opportunities
Execute Accounts plans to ensure customer satisfaction and loyalty (training, PR events, promotions, visibility...)
Ensure new large deals within customers to sustain capsule volume growth
Use of CRM system to maintain and develop existing Accounts
 
3) Flawless execution of commercial activities
Define and manage Key Account Sales budget for the year in cooperation with the B2B Commercial Manager
Align and execute HQ strategies and initiatives (Customer segmentation by industry/ international accounts)
Collaborate effectively with B2B colleagues and all functions (i.e. marketing, CRM, CRC, TQM...) to deliver overall commercial plan and guarantee high standards of customer relationship management
 
4) Customer/Market knowledge and best practices
Analyze and know the market, its developments and foresee future trends in collaboration with the local Marketing team
For the related segment and strategic segments, understanding of customers and end-consumers into actions that allow growth and expansion
Leverage this know-how to the market and to the HQ. (Best practice sharing)
Cascade information collected during (inter)national conventions and meetings to the team
Monitor and report all competitive activities and share it with marketing department
Challenge areas of improvement supported by concrete action plans (best practices implementation)
 
5) Premium Brand Values and Customer Experience
Ensure consistency of the Nespresso Brand and the Consumer/Customer experience in the Office or HORECA environment
Ensure a professional sales service in accordance with the Nespresso Brand Image
Optimize Brand Equity and visibility through the Nespresso Experience, brand exposure and product trials Ensure, in compliance with the CRC Operations Guidelines, that the organization responds flexibly to customers expectations and optimize the service if necessary
 
6) Adherence to all Company principles and policies including Nestlé trade policy, local Sales policy, local Trade Terms, Safety and legal regulations
Ensure that all commercial B2B activities are managed according to Nestlé and Nespresso business principles
Ensure that all company policies, procedures and business ethics codes are communicated and implemented within the team
Execute international commercial guidelines (e.g. Sales and Trade Terms, Segment & Strategic Segments guidelines, etc.)
Coordinate with accounting to secure accurate payment from customers
 
3.  [자격요건]
10 years in sales experience
A minimum of 2 years demonstrated commercial HORECA experience
At least 3-5 years in B2B (direct sales) environment
At least 3 years in Field Sales or Account Management or Business Development
C-level negotiation experience
Experience in driving cross functional team in strategic and high value new business pursuits
Demonstrated success in previous sales roles
Experience in marketing is an asset
 
4.  [제출서류 및 제출처]
Ÿ , 영문 이력서 및 국, 영문 자기소개서 – 자유양식
Ÿ 제출시 제목: B2B Key Account Manager - HORECA (성명)
Ÿ 제출시 PDF 또는 MS Word파일로 전환하여 송부 해주시기 바랍니다.
Ÿ 서류 기재 사항이 허위임이 판명되면 합격 취소 또는 채용 취소 될 수 있습니다.
제출처: Recruiting.Korea@nespresso.com (입사서류는 이메일로만 접수합니다.)
 
5.  [기타]
Ÿ 결과는 서류전형 합격자에 한하여 개별 통보 예정입니다.
Ÿ 지원 직무, 긴급 연락처(휴대폰 번호) 및 이메일 주소를 이력서 상단에 꼭 기재하시기 바랍니다.