1.  [직무명 / 근무지]
     B2B Key Account Manager HORECA (B2B팀 소속 정규직) / 서울 서대문구 본사 근무
 
2.  [직무내용]
1) Sustainable Acquisition
  • With B2B key stakeholders, participate to the market sizing analysis and define the Key Account opportunities
  • Build complete Customer Plan to ensure sustainable Key Accounts acquisition
  • Follow Global Strategic Accounts defined by HQ and assigned to the portfolio including regular contact with Global Strategic Account Manager in HQ
  • Use of CRM system to target, acquire and develop new Accounts
  • Execute plans for assigned potential Accounts that are aligned with business objectives and customer strategies
  • Negotiate commercial agreement with new Accounts
 
2) Customer Lifecycle Management
  • Following the B2B strategic segments approaches, build complete Customer Plan to drive the overall business and achieve profitable sales objectives
  • Develop Key Accounts together with the Sales Manager
  • Ensure to maintain and growth the TOP 20 customers
  • Build long term partnership with new and existing customers to capture new business opportunities
  • Execute Accounts plans to ensure customer satisfaction and loyalty (training, PR events, promotions, visibility...)
  • Ensure new large deals within customers to sustain capsule volume growth
  • Use of CRM system to maintain and develop existing Accounts
 
3) Flawless execution of commercial activities
  • Define and manage Key Account Sales budget for the year in cooperation with the B2B Commercial Manager
  • Align and execute HQ strategies and initiatives (Customer segmentation by industry/ international accounts)
  • Collaborate effectively with B2B colleagues and all functions (i.e. marketing, CRM, CRC, TQM...) to deliver overall commercial plan and guarantee high standards of customer relationship management
 
4) Customer/Market knowledge and best practices
  • Analyze and know the market, its developments and foresee future trends in collaboration with the local Marketing team
  • For the related segment and strategic segments, understanding of customers and end-consumers into actions that allow growth and expansion
  • Leverage this know-how to the market and to the HQ. (Best practice sharing)
  • Cascade information collected during (inter)national conventions and meetings to the team
  • Monitor and report all competitive activities and share it with marketing department
  • Challenge areas of improvement supported by concrete action plans (best practices implementation)
 
5) Premium Brand Values and Customer Experience
  • Ensure consistency of the Nespresso Brand and the Consumer/Customer experience in the Office or HORECA environment
  • Ensure a professional sales service in accordance with the Nespresso Brand Image
  • Optimize Brand Equity and visibility through the Nespresso Experience, brand exposure and product trials Ensure, in compliance with the CRC Operations Guidelines, that the organization responds flexibly to customers expectations and optimize the service if necessary
 
6) Adherence to all Company principles and policies including Nestlé trade policy, local Sales policy, local Trade Terms, Safety and legal regulations
  • Ensure that all commercial B2B activities are managed according to Nestlé and Nespresso business principles
  • Ensure that all company policies, procedures and business ethics codes are communicated and implemented within the team
  • Execute international commercial guidelines (e.g. Sales and Trade Terms, Segment & Strategic Segments guidelines, etc.)
  • Coordinate with accounting to secure accurate payment from customers
 
3.  [자격요건]
  • 10 years in sales experience
  • A minimum of 2 years demonstrated commercial HORECA experience
  • At least 3-5 years in B2B (direct sales) environment
  • At least 3 years in Field Sales or Account Management or Business Development
  • C-level negotiation experience
  • Experience in driving cross functional team in strategic and high value new business pursuits
  • Demonstrated success in previous sales roles
  • Experience in marketing is an asset
 
4.  [제출서류 및 제출처]
  Ÿ , 영문 이력서 및 국, 영문 자기소개서 – 자유양식
  Ÿ 제출시 제목: B2B Key Account Manager - HORECA (성명)
  Ÿ 제출시 PDF 또는 MS Word파일로 전환하여 송부 해주시기 바랍니다.
  Ÿ 서류 기재 사항이 허위임이 판명되면 합격 취소 또는 채용 취소 될 수 있습니다.
  제출처: Recruiting.Korea@nespresso.com (입사서류는 이메일로만 접수합니다.)
 
5.  [기타]
  Ÿ 결과는 서류전형 합격자에 한하여 개별 통보 예정입니다.
  Ÿ 지원 직무, 긴급 연락처(휴대폰 번호) 및 이메일 주소를 이력서 상단에 꼭 기재하시기 바랍니다.